Online purchases may be returned to our Avenue Road location, by mail or preferred shipping method within 14 days of the purchase date for a store credit or exchange. To be eligible for a store credit or exchange, your item must be unworn, unwashed, unaltered, undamaged and in its original condition with all original tags attached, in its original packaging. Please include your invoice or order confirmation email. We reserve the right not to accept any items that do not meet our exchange policy criteria. ( Please note our return policy for items purchased in-store may be returned for an exchange or store credit within 7 days of the date of purchase) Accessories, undergarments, and clearance items are final sale.
We offer complimentary standard shipping on minimum purchases of $500. We use Canada Post, FedEx or UPS with a tracking number and insurance. If you prefer faster service we will add the shipping charge/s to your invoice. Shipping charges are non-refundable. Once we
receive your return and it complies with our policy we will notify you by email and issue a store credit. We are not responsible for any delays, damages or missing items in return shipping.